WM6: Probs with ActiveSync (Support Code 0x80883001)

Anastasia · Joined: 12 Feb 2008 Posts: 5

Hi all,

we have a problem with WM6 and ActiveSync via Direct Push Technology
from Exchange.

We have this Hard- and Software:

Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
18129.0.4.5))
ActiveSync 4.5

Direct Push with Exchange Server 2003 SP2 and ISA
Server 2004 SP2.

Every 2-3 days comes this error on the mobile phone:

There has been a change made on your server that requires you to re-
synchronize all items on your device. All changes made since your
last
successful sync will be lost. Do you wish to continue?

Support code 0x80883001

WM5 mobile phones are not having this problem.

Hardwareresets are not solving the problem.

Just any ideas?

Thanks in advance.

Anastasia

Archived from group: microsoft>public>pocketpc>activesync

Chris De Herrera · Joined: 15 Aug 2007 Posts: 2284

Hi,
Is your configuration using a locally signed cert? Did you configure ISA
Server to the longer timeout?

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

"Anastasia" wrote in message @h11g2000prf.googlegroups.com...
> Hi all,
>
> we have a problem with WM6 and ActiveSync via Direct Push Technology
> from Exchange.
>
> We have this Hard- and Software:
>
> Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
> 18129.0.4.5))
> ActiveSync 4.5
>
> Direct Push with Exchange Server 2003 SP2 and ISA
> Server 2004 SP2.
>
> Every 2-3 days comes this error on the mobile phone:
>
> There has been a change made on your server that requires you to re-
> synchronize all items on your device. All changes made since your
> last
> successful sync will be lost. Do you wish to continue?
>
> Support code 0x80883001
>
> WM5 mobile phones are not having this problem.
>
> Hardwareresets are not solving the problem.
>
> Just any ideas?
>
> Thanks in advance.
>
> Anastasia
>
>

Anastasia · Joined: 12 Feb 2008 Posts: 5

On 13 Feb., 05:35, "Chris De Herrera" wrote:
> Hi,
> Is your configuration using a locally signed cert? Did you configure ISA
> Server to the longer timeout?

Hi Chris,

yes, its a locally certificate from the Exchange Server and the RootCA
in our LAN.
The timeout is set to a longer time too.

Any ideas?

Cheers, Anastasia

Chris De Herrera · Joined: 15 Aug 2007 Posts: 2284

Hi,
Are all the Windows Mobile 6 devices the same? Does it occur when a user
with a WM5 phone upgrades?

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

"Anastasia" wrote in message @i29g2000prf.googlegroups.com...
On 13 Feb., 05:35, "Chris De Herrera" wrote:
> Hi,
> Is your configuration using a locally signed cert? Did you configure ISA
> Server to the longer timeout?

Hi Chris,

yes, its a locally certificate from the Exchange Server and the RootCA
in our LAN.
The timeout is set to a longer time too.

Any ideas?

Cheers, Anastasia

Anastasia · Joined: 12 Feb 2008 Posts: 5

On 14 Feb., 04:51, "Chris De Herrera" wrote:
> Hi,
> Are all the Windows Mobile 6 devices the same? Does it occur when a user
> with a WM5 phone upgrades?
>

Hi Chris,

we have only one WM6 device. The error does not occur when the same
user
uses a WM5 device.

I think it´s a new Microsoft problem with WM6 or with ActiveSync?

More ideas?

Thanks, Anastasia

jrdb · Joined: 14 Feb 2008 Posts: 1

I have exactly the same problem and if you put the error code into google,
you will se we are not alone.
MS do not seem to have a fix, the phone suppliers and network operators
can't help either - my only advice is stay with WM5 for the time being.
JRDB

"Anastasia" wrote:

> Hi all,
>
> we have a problem with WM6 and ActiveSync via Direct Push Technology
> from Exchange.
>
> We have this Hard- and Software:
>
> Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
> 18129.0.4.5))
> ActiveSync 4.5
>
> Direct Push with Exchange Server 2003 SP2 and ISA
> Server 2004 SP2.
>
> Every 2-3 days comes this error on the mobile phone:
>
> There has been a change made on your server that requires you to re-
> synchronize all items on your device. All changes made since your
> last
> successful sync will be lost. Do you wish to continue?
>
> Support code 0x80883001
>
> WM5 mobile phones are not having this problem.
>
> Hardwareresets are not solving the problem.
>
> Just any ideas?
>
> Thanks in advance.
>
> Anastasia
>
>
>

Chris De Herrera · Joined: 15 Aug 2007 Posts: 2284

Hi,
What device is the WM6 device? It could be a specific brand and model.
Other users have reported the same problem with a HTC device.

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

"Anastasia" wrote in message @d70g2000hsf.googlegroups.com...
On 14 Feb., 04:51, "Chris De Herrera" wrote:
> Hi,
> Are all the Windows Mobile 6 devices the same? Does it occur when a user
> with a WM5 phone upgrades?
>

Hi Chris,

we have only one WM6 device. The error does not occur when the same
user
uses a WM5 device.

I think it´s a new Microsoft problem with WM6 or with ActiveSync?

More ideas?

Thanks, Anastasia

Anastasia · Joined: 12 Feb 2008 Posts: 5

On 15 Feb., 04:13, "Chris De Herrera" wrote:
> Hi,
> What device is the WM6 device? It could be a specific brand and model.
> Other users have reported the same problem with a HTC device.
>

Hi Chris,

it´s a:

Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
18129.0.4.5)) not branded!
ActiveSync 4.5

Cheers, Anastasia

Chris De Herrera · Joined: 15 Aug 2007 Posts: 2284

Hi,
Did you call Asus and ask them for assistance? How about Microsoft?

Unfortunately I cannot think of the cause.

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.pocketpctalk.com
http://www.tabletpctalk.com
http://www.mobilitytalk.com

"Anastasia" wrote in message @s13g2000prd.googlegroups.com...
On 15 Feb., 04:13, "Chris De Herrera" wrote:
> Hi,
> What device is the WM6 device? It could be a specific brand and model.
> Other users have reported the same problem with a HTC device.
>

Hi Chris,

it´s a:

Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
18129.0.4.5)) not branded!
ActiveSync 4.5

Cheers, Anastasia

Anastasia · Joined: 12 Feb 2008 Posts: 5

On 16 Feb., 18:22, "Chris De Herrera" wrote:
> Hi,
> Did you call Asus and ask them for assistance? How about Microsoft?
>
> Unfortunately I cannot think of the cause.
>

Hi Chris,

I don´t think that this is a problem by the manufacturer of the phone,
I think
it´s a problem of Microsoft, but i didn´t ask them for help.

In other forum there are many people who have the same problem, but no
solution.

Cheers, Anastasia

PSR · Joined: 23 Feb 2008 Posts: 1

I also have the same problem with an AT&T Tilt by HTC, in just connecting to
my personal laptop (WinXP Pro) with Outlook 2007. I unfortunately have 2338
Contacts, and a large number of future calendar items. I experience this at
least one time a day for a loss of about 20minutes = I'm on WM6 (no choice)
CE OS 5.2.1620 Build 18125.0.4.2

I guess it's time to resurrect my blackberry.

"jrdb" wrote:

> I have exactly the same problem and if you put the error code into google,
> you will se we are not alone.
> MS do not seem to have a fix, the phone suppliers and network operators
> can't help either - my only advice is stay with WM5 for the time being.
> JRDB
>
> "Anastasia" wrote:
>
> > Hi all,
> >
> > we have a problem with WM6 and ActiveSync via Direct Push Technology
> > from Exchange.
> >
> > We have this Hard- and Software:
> >
> > Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
> > 18129.0.4.5))
> > ActiveSync 4.5
> >
> > Direct Push with Exchange Server 2003 SP2 and ISA
> > Server 2004 SP2.
> >
> > Every 2-3 days comes this error on the mobile phone:
> >
> > There has been a change made on your server that requires you to re-
> > synchronize all items on your device. All changes made since your
> > last
> > successful sync will be lost. Do you wish to continue?
> >
> > Support code 0x80883001
> >
> > WM5 mobile phones are not having this problem.
> >
> > Hardwareresets are not solving the problem.
> >
> > Just any ideas?
> >
> > Thanks in advance.
> >
> > Anastasia
> >
> >
> >

Josh · Joined: 10 Feb 2008 Posts: 3

"PSR" wrote:

> I also have the same problem with an AT&T Tilt by HTC, in just connecting to
> my personal laptop (WinXP Pro) with Outlook 2007. I unfortunately have 2338
> Contacts, and a large number of future calendar items. I experience this at
> least one time a day for a loss of about 20minutes = I'm on WM6 (no choice)
> CE OS 5.2.1620 Build 18125.0.4.2
>
> I guess it's time to resurrect my blackberry.
>
> "jrdb" wrote:
>
> > I have exactly the same problem and if you put the error code into google,
> > you will se we are not alone.
> > MS do not seem to have a fix, the phone suppliers and network operators
> > can't help either - my only advice is stay with WM5 for the time being.
> > JRDB
> >
> > "Anastasia" wrote:
> >
> > > Hi all,
> > >
> > > we have a problem with WM6 and ActiveSync via Direct Push Technology
> > > from Exchange.
> > >
> > > We have this Hard- and Software:
> > >
> > > Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
> > > 18129.0.4.5))
> > > ActiveSync 4.5
> > >
> > > Direct Push with Exchange Server 2003 SP2 and ISA
> > > Server 2004 SP2.
> > >
> > > Every 2-3 days comes this error on the mobile phone:
> > >
> > > There has been a change made on your server that requires you to re-
> > > synchronize all items on your device. All changes made since your
> > > last
> > > successful sync will be lost. Do you wish to continue?
> > >
> > > Support code 0x80883001
> > >
> > > WM5 mobile phones are not having this problem.
> > >
> > > Hardwareresets are not solving the problem.
> > >
> > > Just any ideas?
> > >
> > > Thanks in advance.
> > >
> > > Anastasia
> > >
> > >
> > >

Josh · Joined: 10 Feb 2008 Posts: 3

And I have the same problem with a new Samsung i760, which is running WM6 and
syncing with Microsoft Outlook 2003. It is extremely painful to sync and lose
all changes made since the last successful sync, and clearly many users are
suffering this difficulty. I hope Microsoft will take this seriously and
publish a fix.

Josh

"PSR" wrote:

> I also have the same problem with an AT&T Tilt by HTC, in just connecting to
> my personal laptop (WinXP Pro) with Outlook 2007. I unfortunately have 2338
> Contacts, and a large number of future calendar items. I experience this at
> least one time a day for a loss of about 20minutes = I'm on WM6 (no choice)
> CE OS 5.2.1620 Build 18125.0.4.2
>
> I guess it's time to resurrect my blackberry.
>
> "jrdb" wrote:
>
> > I have exactly the same problem and if you put the error code into google,
> > you will se we are not alone.
> > MS do not seem to have a fix, the phone suppliers and network operators
> > can't help either - my only advice is stay with WM5 for the time being.
> > JRDB
> >
> > "Anastasia" wrote:
> >
> > > Hi all,
> > >
> > > we have a problem with WM6 and ActiveSync via Direct Push Technology
> > > from Exchange.
> > >
> > > We have this Hard- and Software:
> > >
> > > Mobile Phone ASUS P750 mit Windows Mobile 6 (CE OS 5.2.1623 (Build
> > > 18129.0.4.5))
> > > ActiveSync 4.5
> > >
> > > Direct Push with Exchange Server 2003 SP2 and ISA
> > > Server 2004 SP2.
> > >
> > > Every 2-3 days comes this error on the mobile phone:
> > >
> > > There has been a change made on your server that requires you to re-
> > > synchronize all items on your device. All changes made since your
> > > last
> > > successful sync will be lost. Do you wish to continue?
> > >
> > > Support code 0x80883001
> > >
> > > WM5 mobile phones are not having this problem.
> > >
> > > Hardwareresets are not solving the problem.
> > >
> > > Just any ideas?
> > >
> > > Thanks in advance.
> > >
> > > Anastasia
> > >
> > >
> > >

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