Office 2007 + WMDC 6.1 = sync problem

Hikari · Joined: 15 Aug 2007 Posts: 6

Hello,

I have Vista x64 Ultimate + Office 2007 + WMDC 6.1 on my dekstop and HTC
Wizard.

A few days ago I noticed a problem with synchronization which I couldn't
solve so far. When I establish parnership for the first time sync goes fine,
but then when I connect the device (especially through BT) WMDC produces an
error:
"Synchronization could not be completed. See
http://go.microsoft.com/fwlink/?LinkId=72544"

Moreover when I enter Outlook 2007 I have:
"Cannot display the folder. Microsoft Office Outlook cannot access the
specified folder location. 'Microsoft® Windows Mobile® Device Center' exited
without properly closing your Outlook data file 'C:\Users\(...)\outlook.ost'.
'Microsoft Office Outlook' must be restarted. If this error message recurs,
contact support for 'Microsoft® Windows Mobile® Device Center' for
assistance."

I tried to:
- remove and re-establish the connection
- reinstal Outlook and whole Office
- reinstall WMDC 6.1
- turn off Kaspersky (I've been using Kaspersky Internet Security for more
than 1 year and it didn't cause any problems with sync)
- scanpst.exe
- hard reset my PDA

Could you tell me what is going on? One week ago everything was flawless.
Microsoft, pls help.

Happy New Year to all of you!!!

Archived from group: microsoft>public>pocketpc>activesync

tmorrow24 · Joined: 02 Jan 2008 Posts: 1

Same problem for me... used to work great except for occassional OneCare
blocking. i removed that program today though after my syncs stopped around
the 19th of Dec. Still not working for me unfortunatley, so its not that.
I'm noticing in some other forums that many people started getting same
errors in late December. i wonder if some recent Vista updates broke our
sync!!??

"Hikari" wrote:

> Hello,
>
> I have Vista x64 Ultimate + Office 2007 + WMDC 6.1 on my dekstop and HTC
> Wizard.
>
> A few days ago I noticed a problem with synchronization which I couldn't
> solve so far. When I establish parnership for the first time sync goes fine,
> but then when I connect the device (especially through BT) WMDC produces an
> error:
> "Synchronization could not be completed. See
> http://go.microsoft.com/fwlink/?LinkId=72544"
>
> Moreover when I enter Outlook 2007 I have:
> "Cannot display the folder. Microsoft Office Outlook cannot access the
> specified folder location. 'Microsoft® Windows Mobile® Device Center' exited
> without properly closing your Outlook data file 'C:\Users\(...)\outlook.ost'.
> 'Microsoft Office Outlook' must be restarted. If this error message recurs,
> contact support for 'Microsoft® Windows Mobile® Device Center' for
> assistance."
>
> I tried to:
> - remove and re-establish the connection
> - reinstal Outlook and whole Office
> - reinstall WMDC 6.1
> - turn off Kaspersky (I've been using Kaspersky Internet Security for more
> than 1 year and it didn't cause any problems with sync)
> - scanpst.exe
> - hard reset my PDA
>
> Could you tell me what is going on? One week ago everything was flawless.
> Microsoft, pls help.
>
> Happy New Year to all of you!!!

Hikari · Joined: 15 Aug 2007 Posts: 6

In my case it has something to do with Kaspersky Internet Secururity.

I remember that right before Christmas I'd had BSOD after which Security
Center stopped detecting KIS7. I managed to solve the problem, but maybe the
other drawback was also problem with sync.

Now I'm trying to reinstall KIS to get WMDC work (when KIS is off sync is
fine).

Gerard · Joined: 17 Feb 2008 Posts: 1

Hi Hikari,

Did you ever solve this problem? I have exactly the same problem which also
started in late December. I am using Vista Business, Office 2007 (including
Outlook 2007) and I have two Windows Mobile 6.0 phones (HTC S710 and HTC
S730). Both now have the same problem and both seem to sync fine with my XP
computer.

I also tried all the things you had tried (otherm than reinstalling WMDC 6.1
as I haven.t figured out how to do that!).

This is REALLY frustrating.

Gerard

"Hikari" wrote:

> Hello,
>
> I have Vista x64 Ultimate + Office 2007 + WMDC 6.1 on my dekstop and HTC
> Wizard.
>
> A few days ago I noticed a problem with synchronization which I couldn't
> solve so far. When I establish parnership for the first time sync goes fine,
> but then when I connect the device (especially through BT) WMDC produces an
> error:
> "Synchronization could not be completed. See
> http://go.microsoft.com/fwlink/?LinkId=72544"
>
> Moreover when I enter Outlook 2007 I have:
> "Cannot display the folder. Microsoft Office Outlook cannot access the
> specified folder location. 'Microsoft® Windows Mobile® Device Center' exited
> without properly closing your Outlook data file 'C:\Users\(...)\outlook.ost'.
> 'Microsoft Office Outlook' must be restarted. If this error message recurs,
> contact support for 'Microsoft® Windows Mobile® Device Center' for
> assistance."
>
> I tried to:
> - remove and re-establish the connection
> - reinstal Outlook and whole Office
> - reinstall WMDC 6.1
> - turn off Kaspersky (I've been using Kaspersky Internet Security for more
> than 1 year and it didn't cause any problems with sync)
> - scanpst.exe
> - hard reset my PDA
>
> Could you tell me what is going on? One week ago everything was flawless.
> Microsoft, pls help.
>
> Happy New Year to all of you!!!

Hikari · Joined: 15 Aug 2007 Posts: 6

Gerald,

In my case the problem solved itself after approx. 2 weeks. Still today I
don't know the exact reason. I assume that it was some Vista/KIS update.

Regards and good luck!

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