Text Messages Inbox reports 0 Items, 1 Unread

HenriP · Joined: 06 Dec 2007 Posts: 5

Anyone seen this one or have suggestions on how to fix? Maybe a bug?

Title: Text Messages Inbox reports 0 Items, 1 Unread
Environment: HTC Sprint Mogul 5.2.1238 (Build 17745.0.2.3)>
[Repro]
1. Start > Messaging > Text Messaging > Inbox
2. Menu > Tools > Clear “Text Messages”, Confirm deletion
3. View Status Line on bottom of screen which reports “Text Messages 0
Items, 1 Unread”
[Results]
Status bar incorrectly reports the number of Unread messages. This incorrect
Unread count is also incorrectly reported at other levels within Window
Mobile where Unread message stats are reported.
[Expect]
Status bar should report “Text Messages 0 Items, 0 Unread”
[Notes]
Up until today, Unread messages were correctly reported. Earlier today the
HTC Mogul became unresponsive and required a soft reboot. After the reboot, I
noticed the Unread message count was incorrectly being reported. Anyway to
clear the incorrect counter?

--
Henri

Archived from group: microsoft>public>pocketpc>phone_edition

Beverly Howard [Ms-MVP/Mo · Joined: 15 Aug 2007 Posts: 6700

Have you tried pulling down the folders (upper left) and seeing if any
other folder has any unread messages?

Beverly Howard [MS MVP-Mobile Devices]

HenriP · Joined: 06 Dec 2007 Posts: 5

Thank you for your reply. Yes, I have looked at Deleted Items, Drafts, Inbox,
Outbox, and Sent Items. All folders are empty. In the folder view, the inbox
shows "Inbox (1)", which is consistent with the status line in the Inbox view
showing "Text Messages 0 Items, 1 Unread".
--
Henri

"Beverly Howard [Ms-MVP/MobileDev]" wrote:

> Have you tried pulling down the folders (upper left) and seeing if any
> other folder has any unread messages?
>
> Beverly Howard [MS MVP-Mobile Devices]
>

Beverly Howard [Ms-MVP/Mo · Joined: 15 Aug 2007 Posts: 6700

and, I assume you have soft reset the device? (I'm now out of ideas
short of a hard reset)

Beverly Howard [MS MVP-Mobile Devices]

HenriP · Joined: 06 Dec 2007 Posts: 5

Yes, soft reset a couple of times. I'm going to try a hard reset tomorrow
unless you might know which registry key stores the Unread message counter.
--
Henri

"Beverly Howard [Ms-MVP/MobileDev]" wrote:

> and, I assume you have soft reset the device? (I'm now out of ideas
> short of a hard reset)
>
> Beverly Howard [MS MVP-Mobile Devices]
>

Beverly Howard [Ms-MVP/Mo · Joined: 15 Aug 2007 Posts: 6700

Text messaging is a special case... had a problem with it where it
turned out that a hard reset was necessary.

However, would recommend against an immediate hard reset if you can live
with it for a few days as someone else might have the answer... while it
might be a registry value, it could be something completely different
such as a file (or memory copy) which didn't get deleted and is being
counted.

Beverly Howard [MS MVP-Mobile Devices]

HenriP · Joined: 06 Dec 2007 Posts: 5

OK. I'll wait until next week on the hard reset. Thanks for your help!
--
Henri

"Beverly Howard [Ms-MVP/MobileDev]" wrote:

> Text messaging is a special case... had a problem with it where it
> turned out that a hard reset was necessary.
>
> However, would recommend against an immediate hard reset if you can live
> with it for a few days as someone else might have the answer... while it
> might be a registry value, it could be something completely different
> such as a file (or memory copy) which didn't get deleted and is being
> counted.
>
> Beverly Howard [MS MVP-Mobile Devices]
>

billyroytoy · Joined: 15 Dec 2007 Posts: 1

hello
did you figure out how to clear the 0 text, 1 unread from your phone without
having to hard reset? Because my phone is doing the same thing and I dont
want to hard reset it. Any info would help. Thanks.
HenriP wrote:
>OK. I'll wait until next week on the hard reset. Thanks for your help!
>> Text messaging is a special case... had a problem with it where it
>> turned out that a hard reset was necessary.
>[quoted text clipped - 6 lines]
>>
>> Beverly Howard [MS MVP-Mobile Devices]

HenriP · Joined: 06 Dec 2007 Posts: 5

Sorry for the delayed response....
No, I didn't figure it out. Did a hard reset to fix it.
--
Henri

"billyroytoy" wrote:

> hello
> did you figure out how to clear the 0 text, 1 unread from your phone without
> having to hard reset? Because my phone is doing the same thing and I dont
> want to hard reset it. Any info would help. Thanks.
> HenriP wrote:
> >OK. I'll wait until next week on the hard reset. Thanks for your help!
> >> Text messaging is a special case... had a problem with it where it
> >> turned out that a hard reset was necessary.
> >[quoted text clipped - 6 lines]
> >>
> >> Beverly Howard [MS MVP-Mobile Devices]
>
>

billyroytoy via PocketPCJ · Joined: 21 Dec 2007 Posts: 2

thanks. I guess thats what I'll have to do.

HenriP wrote:
>Sorry for the delayed response....
>No, I didn't figure it out. Did a hard reset to fix it.
>> hello
>> did you figure out how to clear the 0 text, 1 unread from your phone without
>[quoted text clipped - 6 lines]
>> >>
>> >> Beverly Howard [MS MVP-Mobile Devices]

--
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Sajeel Techman · Joined: 28 Dec 2007 Posts: 1

"HenriP" wrote:

> Thank you for your reply. Yes, I have looked at Deleted Items, Drafts, Inbox,
> Outbox, and Sent Items. All folders are empty. In the folder view, the inbox
> shows "Inbox (1)", which is consistent with the status line in the Inbox view
> showing "Text Messages 0 Items, 1 Unread".
> --
> Henri
>
>
> "Beverly Howard [Ms-MVP/MobileDev]" wrote:
>
> > Have you tried pulling down the folders (upper left) and seeing if any
> > other folder has any unread messages?
> >
> > Beverly Howard [MS MVP-Mobile Devices]

Here is link for fix, you must run on mobile then power off NOT Soft reset
and then it will be done.
http://files.blog-city.com//files/J05/134808/b/fixunreadcount.zip

> >

billyroytoy via PocketPCJ · Joined: 21 Dec 2007 Posts: 2

THANK YOU SO MUCH. It worked. Im so glad I did not have to hard reset my
phone. You are Wonderful. Thanks Again.

Sajeel Techman wrote:
>> Thank you for your reply. Yes, I have looked at Deleted Items, Drafts, Inbox,
>> Outbox, and Sent Items. All folders are empty. In the folder view, the inbox
>[quoted text clipped - 5 lines]
>> >
>> > Beverly Howard [MS MVP-Mobile Devices]
>
>Here is link for fix, you must run on mobile then power off NOT Soft reset
>and then it will be done.
>http://files.blog-city.com//files/J05/134808/b/fixunreadcount.zip

--
Message posted via PocketPCJunkies.com
http://www.pocketpcjunkies.com/Uwe/Forums.aspx/smartphones/200712/1

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