Word Mobile Error

gcd · Joined: 15 Aug 2007 Posts: 5

I get the following error when I attempt a new document on my att 8525
Mobile 6 device:

"An error occured. The document could not be opened."

Unline some others who have gotten this error, I was not trying to open
another document, but a new one.

Any suggestions?

Thanks.

Archived from group: microsoft>public>pocketpc>phone_edition

LAMARCOMM · Joined: 15 Aug 2007 Posts: 28

Can you provide a little more information please. Available space? Does
this happen everytime? Does an existing document open ok?

--
--
Trent McMurray
LAMARCOMM, LLC
www.lamarcomm.com | www.lamarcommaccessories.com
"gcd" wrote in message @microsoft.com...
>I get the following error when I attempt a new document on my att 8525
>Mobile 6 device:
>
> "An error occured. The document could not be opened."
>
> Unline some others who have gotten this error, I was not trying to open
> another document, but a new one.
>
> Any suggestions?
>
> Thanks.

Linley Meslier · Joined: 15 Aug 2007 Posts: 148

Did you try a soft reset?

Linley Meslier
MS MVP - Mobile Devices
Http://PocketpcMauritius.blogspot.com

gcd · Joined: 15 Aug 2007 Posts: 5

I found that I did not have any Word templates in the main memory--just on
the SD card. When I copied the templates into the main memory, the problem
was solved.

Thank you for your replies.

"gcd" wrote in message @microsoft.com...
>I get the following error when I attempt a new document on my att 8525
>Mobile 6 device:
>
> "An error occured. The document could not be opened."
>
> Unline some others who have gotten this error, I was not trying to open
> another document, but a new one.
>
> Any suggestions?
>
> Thanks.

lute · Joined: 18 Feb 2008 Posts: 1

you must have deleted the example file add that file in youre map with
examples and go on with youre buisnezz
"gcd" schreef in bericht @microsoft.com...
>I get the following error when I attempt a new document on my att 8525
>Mobile 6 device:
>
> "An error occured. The document could not be opened."
>
> Unline some others who have gotten this error, I was not trying to open
> another document, but a new one.
>
> Any suggestions?
>
> Thanks.

john · Joined: 15 Aug 2007 Posts: 3

I have the same problem with all of my WM6 office applications - i can't open
PPTs or docs. Can you give a little more detail on how you solved the issue?

thanks.

"gcd" wrote:

> I found that I did not have any Word templates in the main memory--just on
> the SD card. When I copied the templates into the main memory, the problem
> was solved.
>
> Thank you for your replies.
>
>
> "gcd" wrote in message
> @microsoft.com...
> >I get the following error when I attempt a new document on my att 8525
> >Mobile 6 device:
> >
> > "An error occured. The document could not be opened."
> >
> > Unline some others who have gotten this error, I was not trying to open
> > another document, but a new one.
> >
> > Any suggestions?
> >
> > Thanks.
>

Beverly Howard [Ms-MVP/Mo · Joined: 15 Aug 2007 Posts: 6700

can you elaborate on the problem... for example, where are the files and
how are you trying to open them.

In addition, what version of mobile office is on your device, what is
the device make/model and does it have a touchscreen (stylus)

Beverly Howard [MS MVP-Mobile Devices]

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