Dash

Sami · Joined: 28 Dec 2007 Posts: 2

I have had my dash for almost a year. I recently upgraded my system to 6.0
and now its acting crazy. It turns off on its own when I use the internet,
send or recieve a picture message, or go into my sim manager. It has even
done it mid call. When I send a picture message, it shows the sending icon
until I power the phone down (or it shuts off on its own). It also drains
the battery within a half hour. I had the phone charging for 8 hours today
and it was charged to 100%. Just going on the internet for 5 minutes and the
battery was at 39%. I know these are common issues as other friends with the
same phone are having the same problem. Is there going to be a fix to this
or do I have to put 5.0 back on just to get my phone to work correctly again?

Archived from group: microsoft>public>smartphone

Todd Allcock · Joined: 15 Aug 2007 Posts: 1029

At 27 Dec 2007 18:52:00 -0800 Sami wrote:
> I have had my dash for almost a year. I recently upgraded my
> system to 6.0 and now its acting crazy.

Did you attempt backing up the device under WM5 and restoringt at backup
inWM6? If so, that generally messes up the registry with bug-like results.
You really should start from scratch and "rebuld" the"new" WM6 device as
if it were new.

> It turns off on its own when I use the internet,
> send or recieve a picture message, or go into my sim manager. It has
even
> done it mid call.

I seem to recall some folks haing some weird shuroff issues with certain
brands/capacities of memory cards. If you're using a micro-SD card, take
it out for a day and see if the problems stop.

If the do, try backing up the card's files, and reformatting the card in a
PC card reader if possible, then reinsert it and see if the device behaves.

> Is there going to be a fix to this
> or do I have to put 5.0 back on just to get my phone to work
> correctly again?

There are a few reported bugs with the Dash WM6 upgrade (problems with
reminder sounds staying silenced if the phone is put in, then out, of
silent mode, and WMP not rotating videos properly cmoe to mind), but I
haven't heard anything as bad as you describe.

Good luck!

Sami · Joined: 28 Dec 2007 Posts: 2

I tried taking out the memory card and re installing it. Its still doing the
same thing. This is very frustrating and now I'm wishing I hadn't upgraded.
I don't even know how to put wm 5.0 back on and T Mobile won't help me. I
might just have to get rid of a phone that I love!

"Todd Allcock" wrote:

> At 27 Dec 2007 18:52:00 -0800 Sami wrote:
> > I have had my dash for almost a year. I recently upgraded my
> > system to 6.0 and now its acting crazy.
>
> Did you attempt backing up the device under WM5 and restoringt at backup
> inWM6? If so, that generally messes up the registry with bug-like results.
> You really should start from scratch and "rebuld" the"new" WM6 device as
> if it were new.
>
> > It turns off on its own when I use the internet,
> > send or recieve a picture message, or go into my sim manager. It has
> even
> > done it mid call.
>
> I seem to recall some folks haing some weird shuroff issues with certain
> brands/capacities of memory cards. If you're using a micro-SD card, take
> it out for a day and see if the problems stop.
>
> If the do, try backing up the card's files, and reformatting the card in a
> PC card reader if possible, then reinsert it and see if the device behaves.
>
>
> > Is there going to be a fix to this
> > or do I have to put 5.0 back on just to get my phone to work
> > correctly again?
>
>
> There are a few reported bugs with the Dash WM6 upgrade (problems with
> reminder sounds staying silenced if the phone is put in, then out, of
> silent mode, and WMP not rotating videos properly cmoe to mind), but I
> haven't heard anything as bad as you describe.
>
> Good luck!
>
>
>

Toni · Joined: 16 Nov 2007 Posts: 7

On Dec 27, 9:52 pm, Sami wrote:
> I have had my dash for almost a year. I recently upgraded my system to 6.0
> and now its acting crazy. It turns off on its own when I use the internet,
> send or recieve a picture message, or go into my sim manager. It has even
> done it mid call. When I send a picture message, it shows the sending icon
> until I power the phone down (or it shuts off on its own). It also drains
> the battery within a half hour. I had the phone charging for 8 hours today
> and it was charged to 100%. Just going on the internet for 5 minutes and the
> battery was at 39%. I know these are common issues as other friends with the
> same phone are having the same problem. Is there going to be a fix to this
> or do I have to put 5.0 back on just to get my phone to work correctly again?

Did you call T-Mobile? I have found them very helpful, if not always
accurate. They do stick with the problem until it's resolved, though,
and when their advice is not accurate, I let them know so that they
can improve their knowledge base.

Steve Jacobs · Joined: 17 Jan 2008 Posts: 2

In September I upgraded my Dash from WM5 to WM6, and less than a week
later, the phone was stolen. In those few days, I didn't notice those
problems you mentioned. My replacement Dash came with WM6 and I've had
none of the problems.

BUT that's not the point of this post. Before I performed the upgrade,
T-Mobile reps as well as numerous webpages made VERY clear to me that
there is NO offical, sanctioned way to go back from WM6 to WM5. The only
way I found was an unofficial 'hack' method detailed on various webpages.

There are things I preferred with WM5, but I haven't had the courage to
try the procedure myself, so I can't say how well or not it works.

Good luck,
Steve

On Sun, 30 Dec 2007 08:42:46 -0500, Toni wrote:

> On Dec 27, 9:52 pm, Sami wrote:
>> I have had my dash for almost a year. I recently upgraded my system to
>> 6.0
>> and now its acting crazy. It turns off on its own when I use the
>> internet,
>> send or recieve a picture message, or go into my sim manager. It has
>> even
>> done it mid call. When I send a picture message, it shows the sending
>> icon
>> until I power the phone down (or it shuts off on its own). It also
>> drains
>> the battery within a half hour. I had the phone charging for 8 hours
>> today
>> and it was charged to 100%. Just going on the internet for 5 minutes
>> and the
>> battery was at 39%. I know these are common issues as other friends
>> with the
>> same phone are having the same problem. Is there going to be a fix to
>> this
>> or do I have to put 5.0 back on just to get my phone to work correctly
>> again?
>
> Did you call T-Mobile? I have found them very helpful, if not always
> accurate. They do stick with the problem until it's resolved, though,
> and when their advice is not accurate, I let them know so that they
> can improve their knowledge base.

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