I should point out that this is *NOT* an official Microsoft support gateway.
It's a public newsgroup and, although some of the ActiveSync guys at
Microsoft can be found here from time to time, there's no one at MS whose
job it is to monitor or respond on this group.
You should probably contact the vendor who sold you the phone for support,
or the phone manufacturer, depending on how you got it, exactly. If you
bought the phone from a service provider, they'd be your contact; if you
bought the phone from some other source (bought it without service attached,
for example), the phone manufacturer would be the contact.
Paul T.
"Ben" wrote in message @microsoft.com...
> Hey jerryyyyy,
>
> No, no luck with getting this sorted. Still can't sync my phone with
> vista. Very disappointing that MS seem to have not provided any further
> response.
>
> Still looking for a solution.....
>
> Cheers,
> --
> Ben
>
> --
> Ben
>
>
> "jerryyyyy" wrote:
>
>> Did you ever have any luck with this? Looks like MS has given up. There
>> are
>> a lot of HTC 6800 users with similar problems out on the pdqphone forum.
>> With Vista Ultimate you cannot reinstall this piece of software....
>>
>> "Ben" wrote:
>>
>> > Hello,
>> >
>> > Does anyone have any ideas about this? I haven't had a response since
>> > I
>> > posted the logs of my phone trying to connect.....
>> >
>> > Regards
>> > --
>> > Ben
>> >
>> >
>> > "Ben" wrote:
>> >
>> > > Steve,
>> > >
>> > > Have you had any luck analysing these log files?
>> > >
>> > > Cheers.
>> > > --
>> > > Ben
>> > >
>> > >
>> > > "Ben" wrote:
>> > >
>> > > > Ah ha, I have it!
>> > > >
>> > > > WmdHost:
>> > > >
>> > > > 21/08/2007 23:44:55
>> > > > C:\Windows\WindowsMobile\WmdHost.exe (6.1.6965.0)
>> > > > --------- Begin logging ----------
>> > > > WmdHost Information: 0 : WmdHost.Main
>> > > > DateTime=2007-08-21T22:44:55.0112130Z
>> > > > WmdHost Information: 0 : WmdHost.Factory
>> > > > DateTime=2007-08-21T22:44:55.0592130Z
>> > > > WmdHost Information: 0 : HostForeman.StartFactories Enter
>> > > > IsRunning:False
>> > > > DateTime=2007-08-21T22:44:55.1082130Z
>> > > > WmdHost Information: 0 : HostForeman.Dispose()
>> > > > DateTime=2007-08-21T22:45:06.4032130Z
>> > > > WmdHost Information: 0 : HostForeman.StopFactories Enter
>> > > > DateTime=2007-08-21T22:45:06.4032130Z
>> > > >
>> > > >
>> > > > 21/08/2007 23:59:49
>> > > > C:\Windows\WindowsMobile\WmdHost.exe (6.1.6965.0)
>> > > > --------- Begin logging ----------
>> > > > WmdHost Information: 0 : WmdHost.Main
>> > > > DateTime=2007-08-21T22:59:49.8933830Z
>> > > > WmdHost Information: 0 : WmdHost.Factory
>> > > > DateTime=2007-08-21T22:59:49.9053830Z
>> > > > WmdHost Information: 0 : HostForeman.StartFactories Enter
>> > > > IsRunning:False
>> > > > DateTime=2007-08-21T22:59:49.9373830Z
>> > > > WmdHost Information: 0 : HostForeman.Dispose()
>> > > > DateTime=2007-08-21T23:00:01.1443830Z
>> > > > WmdHost Information: 0 : HostForeman.StopFactories Enter
>> > > > DateTime=2007-08-21T23:00:01.1443830Z
>> > > >
>> > > >
>> > > > 23/08/2007 21:11:54
>> > > > C:\Windows\WindowsMobile\WmdHost.exe (6.1.6965.0)
>> > > > --------- Begin logging ----------
>> > > > WmdHost Information: 0 : WmdHost.Main
>> > > > DateTime=2007-08-23T20:11:54.4384036Z
>> > > > WmdHost Information: 0 : WmdHost.Factory
>> > > > DateTime=2007-08-23T20:11:54.4504036Z
>> > > > WmdHost Information: 0 : HostForeman.StartFactories Enter
>> > > > IsRunning:False
>> > > > DateTime=2007-08-23T20:11:54.5644036Z
>> > > > WmdHost Information: 0 : HostForeman.Dispose()
>> > > > DateTime=2007-08-23T20:11:54.8364036Z
>> > > > WmdHost Information: 0 : HostForeman.StopFactories Enter
>> > > > DateTime=2007-08-23T20:11:54.8364036Z
>> > > >
>> > > > WMDC:
>> > > >
>> > > > 21/08/2007 23:44:55
>> > > > C:\Windows\WindowsMobile\wmdc.exe (6.1.6965.0)
>> > > > --------- Begin logging ----------
>> > > > wmdc Verbose: 1 : Creating new PartnershipCollection instance
>> > > > DateTime=2007-08-21T22:44:55.1592130Z
>> > > > wmdc Information: 0 : Entering PartnershipCollection::Initialize
>> > > > DateTime=2007-08-21T22:44:55.1652130Z
>> > > > wmdc Information: 0 : PartnershipCollection::Initialize -
>> > > > Devicemanager
>> > > > starting with CurrentPartnershipProtocol:3,
>> > > > MinimumPartnershipProtocol:2, and
>> > > > current DeviceManager version:0x06011b35
>> > > > DateTime=2007-08-21T22:44:55.1672130Z
>> > > > wmdc Information: 0 : Updating list of partnersips from the
>> > > > registry
>> > > > DateTime=2007-08-21T22:44:55.1722130Z
>> > > > wmdc Information: 0 : Updating list of tombstoned partnerships from
>> > > > the
>> > > > registry
>> > > > DateTime=2007-08-21T22:44:55.1812130Z
>> > > > wmdc Information: 0 : Last connected partnership:
>> > > > DateTime=2007-08-21T22:44:55.1822130Z
>> > > > wmdc Information: 4 : Entering
>> > > > PartnershipCollection::OnDeviceConnect
>> > > > (device:)
>> > > > DateTime=2007-08-21T22:45:05.1082130Z
>> > > > wmdc Information: 0 : Exiting PartnershipCollection::Initialize
>> > > > DateTime=2007-08-21T22:45:05.1092130Z
>> > > > wmdc Verbose: 0 : Creating a new partnership object for device
>> > > > DateTime=2007-08-21T22:45:05.1202130Z
>> > > > wmdc Verbose: 0 : Creating new Partnership6 object (id:1006302481)
>> > > > DateTime=2007-08-21T22:45:05.1232130Z
>> > > > wmdc Information: 0 : Partnership::TagWithCurrentVersion - Tagging
>> > > > current
>> > > > partnership (0x3bfaf511) with PartnershipProtocol:3 and
>> > > > PartnershipVersion:0x06011b35
>> > > > DateTime=2007-08-21T22:45:05.1242130Z
>> > > > wmdc Information: 0 :
>> > > > PartnershipCollection::ContainsCompatiblePartnership -
>> > > > Partnership (0x3bfaf511) exists and is compatible
>> > > > DateTime=2007-08-21T22:45:05.1422130Z
>> > > > wmdc Information: 0 : Setting current partnership to 3bfaf511
>> > > > DateTime=2007-08-21T22:45:05.1422130Z
>> > > > wmdc Verbose: 4 : [3bfaf511] Entering
>> > > > Partnership05::OnDeviceConnected
>> > > > DateTime=2007-08-21T22:45:05.1432130Z
>> > > > wmdc Information: 4 : [3bfaf511] Entering
>> > > > Partnership::OnDeviceConnected
>> > > > DateTime=2007-08-21T22:45:05.1442130Z
>> > > > wmdc Information: 4 : PartnershipCollection.OnDeviceConnectFailed
>> > > > DateTime=2007-08-21T22:45:06.1642130Z
>> > > > wmdc Information: 0 : PartnershipCollection.OnDeviceConnectFailed -
>> > > > Failure
>> > > > resulted from disconnected device or session failure - setting
>> > > > state to
>> > > > NotConnected
>> > > > DateTime=2007-08-21T22:45:06.1642130Z
>> > > > wmdc Information: 0 : PartnershipCollectionEnumerator::MoveNext -
>> > > > Partnership (0x3bfaf511) found as next compatible partnership
>> > > > DateTime=2007-08-21T22:45:06.1642130Z
>> > > > wmdc Information: 0 : PartnershipCollection.RaiseStateChanged
>> > > > (device:,
>> > > > state:PartnershipsExistNoDeviceConnected, message:)
>> > > > DateTime=2007-08-21T22:45:06.1662130Z
>> > > > wmdc Information: 0 : WindowsMobileDeviceCollection - Disconnect
>> > > > DateTime=2007-08-21T22:45:06.1722130Z
>> > > > wmdc Information: 4 : Entering
>> > > > PartnershipCollection::OnDeviceDisconnect
>> > > > (device:)
>> > > > DateTime=2007-08-21T22:45:06.1762130Z
>> > > > wmdc Information: 4 : [3bfaf511] Entering
>> > > > Partnership::OnDeviceDisconnect
>> > > > DateTime=2007-08-21T22:45:06.1772130Z
>> > > > wmdc Information: 5 : [3bfaf511] Exiting
>> > > > Partnership::OnDeviceDisconnect
>> > > > DateTime=2007-08-21T22:45:06.1772130Z
>> > > > wmdc Information: 5 : Exiting Queued Thread in
>> > > > PartnershipCollection::OnDeviceConnect (device:)
>> > > > DateTime=2007-08-21T22:45:06.1892130Z
>> > > > wmdc Information: 0 : Deleting partnership with id = 1006302481
>> > > > (hwndOwner:0, options:SkipTombstone
>> > > > DateTime=2007-08-21T22:45:06.2512130Z
>> > > > wmdc Verbose: 4 : [3bfaf511] Entering Partnership6::Delete
>> > > > (promptOwner:0,
>> > > > options:SkipTombstone)
>> > > > DateTime=2007-08-21T22:45:06.2542130Z
>> > > > wmdc Verbose: 4 : [3bfaf511] Entering Partnership05::Delete
>> > > > (promptOwner:0,
>> > > > options:SkipTombstone, SkipPartnershipConfirmation)
>> > > > DateTime=2007-08-21T22:45:06.2562130Z
>> > > > wmdc Verbose: 4 : [3bfaf511] Entering Partnership03::Delete
>> > > > (promptOwner:0,
>> > > > options:SkipTombstone, SkipPartnershipConfirmation
>> > > > DateTime=2007-08-21T22:45:06.2582130Z
>> > > > wmdc Verbose: 0 : Deleting partnership data folder
>> > > > DateTime=2007-08-21T22:45:06.2632130Z
>> > > > wmdc Error: 0 : [3bfaf511] Error deleting partnership registry key
>> > > > DateTime=2007-08-21T22:45:06.2772130Z
>> > > > wmdc Error: 6 : [3bfaf511] Caught exception:
>> > > > System.ArgumentException:
>> > > > Cannot delete a subkey tree because the subkey does not exist.
>> > > > at System.ThrowHelper.ThrowArgumentException(ExceptionResource
>> > > > resource)
>> > > > at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey)
>> > > > at
>> > > > Microsoft.WindowsMobile.DeviceManager.Partnership.Delete(IWin32Window
>> > > > promptOwner, PartnershipDeletionOptions options)
>> > > > DateTime=2007-08-21T22:45:06.3232130Z
>> > > > wmdc Verbose: 5 : [3bfaf511] Exiting Partnership03::Delete
>> > > > DateTime=2007-08-21T22:45:06.3232130Z
>> > > > wmdc Verbose: 5 : [3bfaf511] Exiting Partnership05::Delete
>> > > > DateTime=2007-08-21T22:45:06.3232130Z
>> > > > wmdc Verbose: 5 : [3bfaf511] Exiting Partnership6::Delete
>> > > > DateTime=2007-08-21T22:45:06.3232130Z
>> > > > wmdc Information: 0 : PartnershipCollectionEnumerator::MoveNext -
>> > > > Partnership (0x3bfaf511) found as next compatible partnership
>> > > > DateTime=2007-08-21T22:45:06.3262130Z
>> > > > wmdc Information: 0 : PartnershipCollection.RaiseStateChanged
>> > > > (device:,
>> > > > state:PartnershipsExistNoDeviceConnected, message:)
>> > > > DateTime=2007-08-21T22:45:06.3262130Z
>> > > > wmdc Information: 0 : PartnershipCollection.RaiseStateChanged -
>> > > > State
>> > > > changed to same state as before, so not raising any further
>> > > > DateTime=2007-08-21T22:45:06.3262130Z
>> > > > wmdc Information: 5 : Exiting
>> > > > PartnershipCollection::OnDeviceDisconnect
>> > > > (device:)
>> > > > DateTime=2007-08-21T22:45:06.3752130Z
>> > > > wmdc Information: 2 : Disposing of ~SyncCenterStatus
>> > > > DateTime=2007-08-21T22:45:06.3832130Z
>> > > > wmdc Information: 0 : Main.Main - Start Windows Mobile Device
>> > > > Center UI
>> > > > DateTime=2007-08-21T22:51:25.1232130Z
>> > > > wmdc Information: 0 : Toast::OnPartnershipStateChanged
>> > > > (PartnershipsExistNoDeviceConnected)
>> > > > DateTime=2007-08-21T22:51:25.6092130Z
>> > > > wmdc Verbose: 0 : MainHost.OnPartnershipStateChanged
>> > > > State:PartnershipsExistNoDeviceConnected
>> > > > DateTime=2007-08-21T22:51:25.6292130Z
>> > > > wmdc Verbose: 0 : [3bfaf511] Getting partnership image
>> > > > (iconSize:Size256)
>> > > > DateTime=2007-08-21T22:51:25.6312130Z
>> > > > wmdc Verbose: 0 : RightContentStack.Clear()
>> > > > DateTime=2007-08-21T22:51:25.6492130Z
>> > > > wmdc Information: 0 : PartnershipCollectionEnumerator::MoveNext -
>> > > > Partnership (0x3bfaf511) found as next compatible partnership
>> > > > DateTime=2007-08-21T22:51:25.7092130Z
>> > > > wmdc Verbose: 0 : RightContentStack.Next()
>> > > > Control:NotConnectedPage -
>> > > > Name:FolderList - Text:List of Task Folders Size:{Width=0,
>> > > > Height=0}
>> > > > UserAction:False
>> > > > DateTime=2007-08-21T22:51:25.7152130Z
>> > > >
>> > > >
>> > > > 21/08/2007 23:59:49
>> > > > C:\Windows\WindowsMobile\wmdc.exe (6.1.6965.0)
>> > > > --------- Begin logging ----------
>> > > > wmdc Verbose: 1 : Creating new PartnershipCollection instance
>> > > > DateTime=2007-08-21T22:59:49.9883830Z
>> > > > wmdc Information: 0 : Entering PartnershipCollection::Initialize
>> > > > DateTime=2007-08-21T22:59:49.9953830Z
>> > > > wmdc Information: 0 : PartnershipCollection::Initialize -
>> > > > Devicemanager
>> > > > starting with CurrentPartnershipProtocol:3,
>> > > > MinimumPartnershipProtocol:2, and
>> > > > current DeviceManager version:0x06011b35
>> > > > DateTime=2007-08-21T22:59:49.9963830Z
>> > > > wmdc Information: 0 : Updating list of partnersips from the
>> > > > registry
>> > > > DateTime=2007-08-21T22:59:50.0033830Z
>> > > > wmdc Information: 0 : Updating list of tombstoned partnerships from
>> > > > the
>> > > > registry
>> > > > DateTime=2007-08-21T22:59:50.0103830Z
>> > > > wmdc Information: 0 : Last connected partnership:
>> > > > DateTime=2007-08-21T22:59:50.0103830Z
>> > > > wmdc Information: 4 : Entering
>> > > > PartnershipCollection::OnDeviceConnect
>> > > > (device:)
>> > > > DateTime=2007-08-21T22:59:59.9553830Z
>> > > > wmdc Information: 0 : Exiting PartnershipCollection::Initialize
>> > > > DateTime=2007-08-21T22:59:59.9563830Z
>> > > > wmdc Verbose: 0 : Creating a new partnership object for device
>> > > > DateTime=2007-08-21T22:59:59.9663830Z
>> > > > wmdc Verbose: 0 : Creating new Partnership6 object (id:3825011104)
>> > > > DateTime=2007-08-21T22:59:59.9683830Z
>> > > > wmdc Information: 0 : Partnership::TagWithCurrentVersion - Tagging
>> > > > current
>> > > > partnership (0xe3fd09a0) with PartnershipProtocol:3 and
>> > > > PartnershipVersion:0x06011b35
>> > > > DateTime=2007-08-21T22:59:59.9703830Z
>> > > > wmdc Information: 0 :
>> > > > PartnershipCollection::ContainsCompatiblePartnership -
>> > > > Partnership (0xe3fd09a0) exists and is compatible
>> > > > DateTime=2007-08-21T22:59:59.9713830Z
>> > > > wmdc Information: 0 : Setting current partnership to e3fd09a0
>> > > > DateTime=2007-08-21T22:59:59.9723830Z
>> > > > wmdc Verbose: 4 : [e3fd09a0] Entering
>> > > > Partnership05::OnDeviceConnected
>> > > > DateTime=2007-08-21T22:59:59.9723830Z
>> > > > wmdc Information: 4 : [e3fd09a0] Entering
>> > > > Partnership::OnDeviceConnected
>> > > > DateTime=2007-08-21T22:59:59.9743830Z
>> > > > wmdc Information: 4 : PartnershipCollection.OnDeviceConnectFailed
>> > > > DateTime=2007-08-21T23:00:01.0253830Z
>> > > > wmdc Information: 0 : PartnershipCollection.OnDeviceConnectFailed -
>> > > > Failure
>> > > > resulted from disconnected device or session failure - setting
>> > > > state to
>> > > > NotConnected
>> > > > DateTime=2007-08-21T23:00:01.0253830Z
>> > > > wmdc Information: 0 : PartnershipCollectionEnumerator::MoveNext -
>> > > > Partnership (0xe3fd09a0) found as next compatible partnership
>> > > > DateTime=2007-08-21T23:00:01.0263830Z
>> > > > wmdc Information: 0 : PartnershipCollection.RaiseStateChanged
>> > > > (device:,
>> > > > state:PartnershipsExistNoDeviceConnected, message:)
>> > > > DateTime=2007-08-21T23:00:01.0273830Z
>> > > > wmdc Information: 0 : WindowsMobileDeviceCollection - Disconnect
>> > > > DateTime=2007-08-21T23:00:01.0453830Z
>> > > > wmdc Information: 4 : Entering
>> > > > PartnershipCollection::OnDeviceDisconnect
>> > > > (device:)
>> > > > DateTime=2007-08-21T23:00:01.0483830Z
>> > > > wmdc Information: 4 : [e3fd09a0] Entering
>> > > > Partnership::OnDeviceDisconnect
>> > > > DateTime=2007-08-21T23:00:01.0493830Z
>> > > > wmdc Information: 5 : [e3fd09a0] Exiting
>> > > > Partnership::OnDeviceDisconnect
>> > > > DateTime=2007-08-21T23:00:01.0493830Z
>> > > > wmdc Information: 0 : Deleting partnership with id = 3825011104
>> > > > (hwndOwner:0, options:SkipTombstone
>> > > > DateTime=2007-08-21T23:00:01.0533830Z
>> > > > wmdc Verbose: 4 : [e3fd09a0] Entering Partnership6::Delete
>> > > > (promptOwner:0,
>> > > > options:SkipTombstone)
>> > > > DateTime=2007-08-21T23:00:01.0553830Z
>> > > > wmdc Information: 5 : Exiting Queued Thread in
>> > > > PartnershipCollection::OnDeviceConnect (device:)
>> > > > DateTime=2007-08-21T23:00:01.0573830Z
>> > > > wmdc Verbose: 4 : [e3fd09a0] Entering Partnership05::Delete
>> > > > (promptOwner:0,
>> > > > options:SkipTombstone, SkipPartnershipConfirmation)
>> > > > DateTime=2007-08-21T23:00:01.0613830Z
>> > > > wmdc Verbose: 4 : [e3fd09a0] Entering Partnership03::Delete
>> > > > (promptOwner:0,
>> > > > options:SkipTombstone, SkipPartnershipConfirmation
>> > > > DateTime=2007-08-21T23:00:01.0623830Z
>> > > > wmdc Verbose: 0 : Deleting partnership data folder
>> > > > DateTime=2007-08-21T23:00:01.0673830Z
>> > > > wmdc Error: 0 : [e3fd09a0] Error deleting partnership registry key
>> > > > DateTime=2007-08-21T23:00:01.0683830Z
>> > > > wmdc Error: 6 : [e3fd09a0] Caught exception:
>> > > > System.ArgumentException:
>> > > > Cannot delete a subkey tree because the subkey does not exist.
>> > > > at System.ThrowHelper.ThrowArgumentException(ExceptionResource
>> > > > resource)
>> > > > at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey)
>> > > > at
>> > > > Microsoft.WindowsMobile.DeviceManager.Partnership.Delete(IWin32Window
>> > > > promptOwner, PartnershipDeletionOptions options)
>> > > > DateTime=2007-08-21T23:00:01.1043830Z
>> > > > wmdc Verbose: 5 : [e3fd09a0] Exiting Partnership03::Delete
>> > > > DateTime=2007-08-21T23:00:01.1053830Z
>> > > > wmdc Verbose: 5 : [e3fd09a0] Exiting Partnership05::Delete
>> > > > DateTime=2007-08-21T23:00:01.1053830Z
>> > > > wmdc Verbose: 5 : [e3fd09a0] Exiting Partnership6::Delete
>> > > > DateTime=2007-08-21T23:00:01.1053830Z
Archived from group: microsoft>public>pocketpc>activesync